Tag Archives: Customer Service

Enhance Your Online Customer Service with These Tips

enhance your online customer service with these 5 tips

Looking for ways to enhance your online customer service? We compiled the most helpful tips for offering the best customer service and support online and over the phone. Put these tips into action at your company to improve your customer service and win more loyal customers. 5 Tips That Enhance Online Customer Service Implementing any or all of these tips will have a positive effect on your customer service. Whether you’re handling customer service for your business on your own or have a small team of customer service representatives, these suggestions can be a game-changer. Put a big smile on …

What to Include on a Small Business Website Contact Us Page

Small business websites have a reputation for being outdated and not offering complete information. Don’t let that happen to your website! Having a modern, informative website can help put your business at the forefront of your industry. A major part of having a great website is being accessible and providing convenient ways for your customers to contact you. Here’s what you should include on a small business website contact page to ensure you’re making your business accessible to customers. What to Include on a Small Business Website Contact Us Page 1. Your phone number Your business phone number is usually …

5 Ways to Get Better at Customer Service

get better at customer service

Customer service is one of the most important aspects of your business. If you aren’t paying attention to the way your business serves and interacts with customers, you’re losing out! Bad customer service results in more than just complaints–people will stop using your business, and if they had a really bad experience, they’ll tell their friends and colleagues to avoid your company, too. It’s important to focus on your customer service and the ways your company interacts with customers if you want to succeed (and we know you do). We know customer service well–it’s our business to, as a virtual …

Why Customer Service is the Most Effective Marketing Tool

When we think about marketing tools, chances are, customer service isn’t one of them. Instead, we’re thinking about web-based tools that are pretty complex at their core, but exist to make marketing our business easier. We don’t often picture customer service as a ‘tool,’ per se, but that’s exactly what it is. Webster defines tool as “a device or implement used to carry out a particular function.” Good customer service will help with several of your business’ marketing functions; removing sales barriers, connecting with customers, answering questions and solving problems, and most importantly, driving sales. So what defines good customer …

What are the Best Practices for Social Customer Service?

Social Customer Service

Businesses rely on social channels to improve their business’s success. Not only does it make it easy to raise brand awareness but it connects potential users and offers a direct channel to your current users. You can talk to your users and they can talk to you but in some cases, it isn’t always a positive exchange. Having social media as a tool for your customer service definitely helps your customers feel heard in a comfortable environment. Plus, it lets your customers know that you care. Understanding the best practices for social media customer service is crucial and if done …

ITX Design is a Web Hosting and Domain Registration provider. We provide dedicated servers, shared web hosting, and domain registration for small businesses including Reseller Hosting, FFmpeg Hosting and Christian Web Hosting.
featured on the news
Switch to mobile version