Enhance Your Online Customer Service with These Tips
Looking for ways to enhance your online customer service? We compiled the most helpful tips for offering the best customer service and support online and over the phone. Put these tips into action at your company to improve your customer service and win more loyal customers. 5 Tips That Enhance Online Customer Service Implementing any or all of these tips will have a positive effect on your customer service. Whether you’re handling customer service for your business on your own or have a small team of customer service representatives, these suggestions can be a game-changer. Put a big smile on …
Why Customer Service is the Most Effective Marketing Tool
When we think about marketing tools, chances are, customer service isn’t one of them. Instead, we’re thinking about web-based tools that are pretty complex at their core, but exist to make marketing our business easier. We don’t often picture customer service as a ‘tool,’ per se, but that’s exactly what it is. Webster defines tool as “a device or implement used to carry out a particular function.” Good customer service will help with several of your business’ marketing functions; removing sales barriers, connecting with customers, answering questions and solving problems, and most importantly, driving sales. So what defines good customer …